Privacy &
Cookie Policy.

1. Who we are

This website is operated by VP Coatings Ltd ("we", "us", "our"), a company registered in England and Wales. We are the data controller responsible for your personal data.

• Registered office: Lockup 2, Goyt Mill, Upper Hibbert Lane, Marple, Stockport, SK6 7HX, United Kingdom
• Company registration number: [to be confirmed]
• VAT number: [to be confirmed]
• ICO registration number: [to be confirmed]
• Email: technical@vpcoatings.co.uk
• Telephone: 0808 303 5835

2. What personal data we collect

We only collect data that you choose to provide, plus limited technical data needed to run the site securely. Specifically:

• Enquiry / site survey form: your name, company name, email address, telephone number, site location or postcode, and the details of your project that you include in your message.
• Direct contact: any information you provide if you email or telephone us.
• Technical data: our hosting provider automatically logs information such as IP address, browser type and pages requested for security and to keep the site running. We do not use this to identify individuals.

We do not knowingly collect special category data, and we do not collect data from children.

3. How we use your data and our lawful basis

Under the UK GDPR, we rely on the following lawful bases:

• To respond to your enquiry and arrange a site survey or quotation — lawful basis: legitimate interests (responding to a request you have made) and, where relevant, steps prior to entering into a contract.
• To provide our services and manage our relationship with you — lawful basis: contract and legitimate interests.
• To keep our website and systems secure — lawful basis: legitimate interests.
• To comply with legal and regulatory obligations — lawful basis: legal obligation.

We do not use your data for automated decision-making or profiling, and we do not sell your data to anyone.

4. Who we share your data with

We share data only where necessary, and with parties that are bound to protect it:

• Netlify, Inc. — our website hosting and form-handling provider. Enquiries submitted through our form are processed and stored on Netlify's platform. Netlify may process data outside the UK; where it does, appropriate safeguards (such as Standard Contractual Clauses) are in place.
• Professional advisers and authorities — where we are required to do so by law, or to establish, exercise or defend legal claims.

5. Cookies

This website does not use advertising, analytics or third-party tracking cookies. We do not build a profile of your browsing activity.

Only strictly necessary technical cookies or similar storage that are essential for the website and our hosting/security infrastructure to function may be used. Because these are essential, they do not require consent under the Privacy and Electronic Communications Regulations (PECR). You can block or delete cookies through your browser settings, although parts of the site may not work correctly if you do.

If we introduce analytics or marketing cookies in future, we will update this policy and, where required, request your consent first.

6. How long we keep your data

We keep enquiry data only for as long as necessary for the purpose it was collected:

• Enquiries that do not proceed: typically up to 24 months, after which they are deleted.
• Client project records: retained for the duration of the engagement and for as long as required to meet legal, tax, insurance and contractual obligations (generally up to 6 years).

7. How we protect your data

The website is served over HTTPS, and we apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we take reasonable steps to safeguard your information.

8. Your rights

Under UK data protection law you have the right to:

• be informed about how your data is used;
• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request erasure of your data ("right to be forgotten");
• restrict or object to our processing of your data;
• request portability of your data; and
• withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, email us at technical@vpcoatings.co.uk. We will respond within one month.

9. Complaints

If you have a concern about how we handle your data, please contact us first so we can try to resolve it. You also have the right to complain to the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113  ·  ico.org.uk

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with a revised "last updated" date.

11. Contact

For any questions about this policy or your personal data, contact us at technical@vpcoatings.co.uk or 0808 303 5835.